F.A. Questions

Frequently Asked Questions | Find answers to the most common questions our customers ask.

Q: At what time is check-in?
A: From 14:00.

Q: Can I do an early check-in?
A: Yes, depending on availability. Please call the Hotel reception prior to your arrival.

Q: At what time is check-out?
A: Till 10:00.

Q: Is there a possibility for a late check-out?
A: Yes, depending on availability. More info at the reception. Extra charge is 40 EUR until 15:00 + 10 EUR for every additional hour. Late check-out is room only service, does not include meals and drinks.

Q: Can I check-in online?
A: Yes, you can check-in online prior to your arrival to avoid queue at the reception. If you provide us with your email address you can check in online, or alternatively on your arrival day you can get an access code from our web page.

Q: Is hotel Milna Osam an adult's only hotel?
A: Yes, guest needs to be minimum 16 years old to book hotel Milna Osam.

Q: What are the working hours of reception?
A: Our hotel reception service is available 24 hours.

Q: Which languages are spoken at reception?
A: English, German and Croatian.

Q: Can I leave my luggage at the hotel?
A: Yes, you can leave your luggage free of charge at your check-in and check-out days.

Q: Where can I see the hotel rates and make a reservation?
A: You can check availability, rates and make a reservation on our website or send a request to our sales department. Rates, terms and conditions on our web page are the same as in our sales office.

Q: Can I request a specific location for my room (a specific floor or position in the hotel)?
A: Feel free to express your wishes before the arrival. Reception will try to fulfill your request depending on availability.

Q: Which credit cards are accepted?
A: We accept Visa, MasterCard, American Express, Maestro and Diners Club cards.

Q: Do you have smoking and non-smoking rooms?
A: We have only non smoking rooms.

Q: Is there an elevator at Hotel Milna Osam?
A: We do not have an elevator at Hotel Milna Osam. Hotel is a cascade building, hence steps connect the rooms, restaurant and beach.

Q: Is there a handicapped-accessible hotel room?
A: Hotel is not sutied for people with disability.

Q: Is there an available parking lot at the hotel?
A: Yes, with extra charge of 10 EUR per day.

Q: Can I reserve a parking lot in advance?
A: It is not possible to reserve a parking lot.

Q: Can we easily book a taxi?
A: Yes, at the reception desk.

Q: Can I bring my pet?
A: Pets are not allowed in the hotel.

Q: Is Wi-Fi available at the hotel/in the room?
A: Yes, Wi-Fi is available free of charge in the rooms and in public areas.

Q: Do you offer transfer from airport to hotel and from ferry to hotel?
A: The hotel does not provide transfer service from the airport to Split ferry port or hotel. Our associates organize transfers to the hotel and back to the Split airport. Please contact sales department or reception for further details.

Q: Is there a SPA in the resort and can you book SPA treatments in advance?
A: Yes, we have Island SPA. For booking an appointment feel free to call Island SPA directly on this number +385 (0) 98555366.

Q: Is there a safe deposit box in the room?
A: Yes, it is available for rent free of charge.

Q: How often are bed linens and towels changed in the room?
A: We oblige to produce minimal waste water with rational detergent usage. Bed linens and towels are changed once a week.

Q: What can I do in case I forgot something in my room?
A: We have lost and found procedures in our Hotel. Please contact the Hotel reception for more info.

Q: Do you have All inclusive program?
A: No, we offer Bed and Breakfast and Half Board options.

Q: Are beverages included in the half-board rate?
A: The half-board rate does not include beverages.

Q: Is the restaurant in hotel Milna Osam open to public?
A: Restaurant is open to public including children accompanied by adults.

Q: Can I reserve a table in a la carte restaurant Milna in advance?
A: Reservations are made directly with the hotel on this number +385 (0)21 564 054.

Q: How far is the beach?
A: The Hotel property is located on a seashore.

Q: Are there any sun beds or umbrellas available?
A: Yes, we have limited number of sun beds and umbrellas available by pools and seashore. Rule of thumb is; first come, first served.

Q: Can I rent a towel for the beach/pool?
A: Towel renting is available with extra charge of 2,5 EUR per person per day.

Q: Does the hotel have an exchange office?
A: No, there is no exchange office.

Q: Do you have room service?
A: No, we do not offer room service.

Q: Is there a mini-bar in the room?
A: Yes, the price list is located in the room.

Q: Is there a water kettle for making coffee or tea in the room?
A: Yes.

Q: I did not find my question here, who do I contact?
A: For further assistance or information you can contact our sales department team or hotel reception. Contacts available on our website.